Shipping policy

 

Order Processing

  • Orders are processed within 2–3 hours.

  • You’ll receive an email confirmation when your order is on the way.

Store Pickup

  • Location: APD – 201–203 Port hacking Rd, Miranda NSW 2228

  • Pickup available daily from 7:00 am.

  • You will be notified by email when your order is ready for collection.

Local Delivery (Sydney Metro)

  • Standard delivery time: 2–3 business days.

  • Out-of-stock items: allow 7–10 business days.

  • Orders placed before 10:00 am (Mon–Fri, 7:30 am–5:00 pm) are eligible for same-day delivery If items in stock.

  • Orders placed outside these hours will be eligible for delivery the next business day if items in stock.

  • Once your order is out for delivery, you’ll receive an email with real-time tracking.

Flat Rate Shipping

  • Orders are generally shipped within 24 hours via our preferred shipping partners.

  • A flat rate shipping fee applies for Sydney Metro deliveries (fee will be confirmed at checkout).

  • Currently, we do not ship outside Australia.

Domestic Shipping Rates & Estimates

Shipping rates are calculated at checkout based on delivery address and order weight.

City/Region Standard Delivery Cost Expected Delivery Time
Sydney Metro TBC TBC
Canberra / ACT TBC TBC
Melbourne TBC TBC
Brisbane TBC TBC
Adelaide TBC TBC
Perth TBC TBC
Hobart TBC TBC
Darwin TBC TBC
NSW (ex metro) TBC TBC
Victoria (ex metro) TBC TBC
Queensland (ex metro) TBC TBC
South Australia (ex metro) TBC TBC
Western Australia (ex metro) TBC TBC
Tasmania (ex metro) TBC TBC
Northern Territory (ex metro) TBC TBC

(Rates and times will be confirmed at checkout.)

Refunds, Returns & Exchanges

  • We accept returns within 14 days of delivery if the item is unused, in original packaging, and in resellable condition.

  • Refunds will be processed for the order amount minus shipping costs.

  • Special orders may not be eligible for return (or may be subject to a re-stocking fee, discussed case by case).

  • If your order arrives damaged or defective, please email us at info@australianprofileddoors.com with your order number and photos of the issue.

We’ll review your request and work with you to find a suitable solution.